Sony apologizes for PlayStation 5 pre-order fiasco, says more PS5s are coming

Sony finally revealed the release date (November 12th) and prices ($399/$499) for its two PlayStation 5 models during a showcase event on Wednesday, but gamers have had a chaotic time trying to secure a pre-order for the console over the last few days.

Strangely, Sony chose not to include any information about pre-orders in its presentation, and tweeted after the show that pre-orders would open at select retailers on Thursday.

The retailers themselves broke that date, however, and some people were able to successfully order the console via Wal-Mart, Target and Amazon. Since then, there have been a few incredibly short windows where pre-orders have opened online – but customers have had just a few seconds to act before the console sold out. In some cases, stores like Best Buy have already cancelled some pre-orders, and Amazon has warned that PS5s may not be delivered on time. In short, it’s been an absolute mess.

Sony addressed the pre-order situation on Twitter Saturday, apologizing for its messy handling of the situation, but confirmed that there will be more windows to pre-order “over the next few days.”

Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that. 

Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details.  

And more PS5s will be available through the end of the year. pic.twitter.com/h1TaGsGBun

— PlayStation (@PlayStation) September 19, 2020

Still, you’re going to need to be quick to place an order online before the console goes out of stock. The best thing you can do is to enable mobile Twitter notifications for an account like @Wario64, which shares links to buy the PS5 at various retailers as soon as they are available.