Pit Boss FAQ

There are several reasons why your grill may not be powering on. Please make sure when you are working on your grill that it is not plugged into power. To access the areas needed to troubleshoot for power, you will also need to remove the hopper access panel from the bottom of the hopper. There are eight screws that hold this panel in place.- Check the Outlet the grill is plugged into to make sure that it is working properly. This includes making sure the GFCI or Breaker box is not being tripped.- Try the grill in another outlet, or something else in this outlet to ensure that is not the issue.- If the GFCI is tripping, then many times it is the igniter that needs to be replaced. To test this, please follow these steps:- With the hopper access panel removed, disconnect the igniter wires (purple/white).- Plug in the unit and run it for about 10 minutes.- If the GFCI does not trip, then we will need to replace the igniter.- Contact our Customer Care team to get a new igniter ordered and...