Compensation for delayed flight

11 weeks ago, I submitted a claim to air Linus for compensation for a delayed flight
Flight was delayed 6 1/2 hours
Every two or three weeks I get almost a template email from Aer Lingus saying they are investigating yet as I say 11 weeks afterwards there’s still no resolution

Does anybody have any experience with how long typically this takes, please?


Dear Customer,

We appreciate your patience and want to update you regarding the processing of your request xxxxxxx .

Please rest assured that our team are actively reviewing it and will be in touch with an update as soon as this has been completed. This means you don’t need to submit another request.

We’re sorry for any inconvenience this delay has caused and appreciate your understanding.

You will receive an update as soon as possible.

Kind regards,

Customer Care Team
Aer Lingus