Accessing Tickets on your phone
How do I access my tickets on my phone?
With the majority of City fans now opting for either digitial season tickets or match day tickets, many supporters will be presenting their phones at the turnstiles at Brandywell. With that in mind, we have put together this hdny guide.
If you have your emails synchronised to your phone e.g. via Gmail or Outlook, then you should be able to find your order confirmation which we sent you when your purchased. You should open the email confirmation, and find the attached ticket. You can then download the PDF ticket to your phone, and show this to the staff member scanning in tickets.
Downloading to your wallet app
When you open your ticket link, you will see a link which will allow you download the ticket to your wallet app. You can simply hit Download under Save ticket to wallet, to download the ticket to your phone. Once downloaded, open the saved file in your phone’s wallet/passbook application.
TicketCo Wallet app
Alternatively, you can download our TicketCo Wallet app from Google Play or the App Store. Simply search up “TicketCo Wallet” in the search bar of the store. The app is free to download.
| Our Wallet app allows you to search for events, purchase tickets and it will keep a record of your purchases ready for when you attend an event.
On the main page, you can click on Use, which will display a QR code containing all your active purchases. Simply present this QR code to the person scanning tickets and they will be able to check you into the event. Selecting Active Items on this screen will show you which purchases are currently waiting to be used/checked in. |