Legal Advice (11 replies)
because where better than a football forum to ask people!!!
so i went on holiday in july and the large well-known chain hotel asked for a security deposit upon check in. i paid on my card.
i checked out and a couple of weeks later noticed i'd not had the security deposit returned.
i emailed the hotel directly and via booking.com and had the reply that the security deposit had been released but that it takes between 7 and 21 working days to get back to my account and to ensure it wasnt blocked by my bank.
we are now 6 weeks post check out, my bank have no knowledge of any release of funds and the hotel arent responding to email or booking.com messages.
how do i get my cash back?
so i went on holiday in july and the large well-known chain hotel asked for a security deposit upon check in. i paid on my card.
i checked out and a couple of weeks later noticed i'd not had the security deposit returned.
i emailed the hotel directly and via booking.com and had the reply that the security deposit had been released but that it takes between 7 and 21 working days to get back to my account and to ensure it wasnt blocked by my bank.
we are now 6 weeks post check out, my bank have no knowledge of any release of funds and the hotel arent responding to email or booking.com messages.
how do i get my cash back?