ST this morning

I have a concern. My lad was successful in the ballot but doesn't have his own email address, his account is linked to mine.

Do I just go on the account through my login, put an ST in my basket and then assign it to him?

I rang the ticket office yesterday and they asked me for a different email address so his account could be separated, I gave them one and was told I'd get an email. Nothing came.

Just interested if anyone else has had a similar situation and has had some instruction?

Cheers