Merchants Eye Payment System Constraints as Consumers Embrace Mobile-First Shopping | PYMNTS.com
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By PYMNTS | April 2, 2025 | Highlights Mobile commerce is dominant, with 42% of U.S. shoppers using mobile devices for their most recent retail purchase across all channels. Young generations, like millennials and Gen Z, are driving this trend with higher engagement in digital shopping. Merchants express concern about their payment systems’ ability to meet evolving consumer demands in the mobile-first era, with 52% of U.S. merchants worried about their systems’ adequacy within the next three years. Stored payment credentials are crucial for U.S. shoppers, with 67% using them for online purchases and a strong preference for ease and speed. Merchants need to prioritize seamless stored credential options, and many are looking to third-party payment solutions to address technological and security challenges. The mobile device has become the center of commerce — not just online, but in-store — and using digital payments across those devices has become part of the commerce landscape.However,...