We’re Hiring: Engagement Coordinator

Job Title: Engagement Coordinator
Reports to: Communications Manager
FLSA Classification: Non-Exempt
Full-time (32 hours per week)
Salary: $55,000

Do you love talking to people about bike stuff? Especially on the internet? WABA is looking for an Engagement Coordinator to help us thrive in a rapidly changing social media landscape and to maintain warm and enthusiastic digital spaces for people who want to talk about biking in the DC region. 

About the Team:

The Development and Communications team at WABA helps our program teams tell the right stories to people who need to hear them. That means: 

• Ensuring that actionable, relevant content gets to members, supporters, the press, and the public.
• Maintaining a consistent, appealing brand across all WABA platforms—digital, print, and in-person.
• Providing timely, friendly, and accessible support to members and supporters.

Job Responsibilities:

Content Creation

In this role, you’ll use WABA’s programming and longform written work to create relevant and exciting social content that puts WABA in front of new audiences, drives conversions—advocacy actions, event signups, and donations—and builds goodwill and brand equity. That content will include catchy text, engaging visuals, and some video. WABA does a lot of different kinds of work, from policy deep dives to goofy bike rides to teaching kids to ride safely. Your job is to help our program staff identify the compelling stories at the heart of their work and share them in engaging ways.

Customer Service

People have a lot of questions about biking, so WABA gets a lot of email. The person in this position helps connect people who reach out to us—via email, google groups, over the phone and social media—with relevant answers, resources, and other staff. 

Team and Organizational Support

• Support the Communications Manager in using our tools to publish and send content—emails, blog posts, action alerts, events registrations, etc. 
• Support the Development Manager at in-person events and with gift entry and acknowledgments.
• Occasional evening and weekend events
• Occasional help with other nonprofit activities—folding, mailing, decorating the cargo trailer, putting bikes in the van, taking bikes out of the van.

Qualifications:

Core Skills

This is an entry level position. To succeed in this role, you’ll need to: 

• Spark joy with content. 
• Engage enthusiastically with enthusiastic people.
• Understand the core social platforms—including but not limited to: Instagram, Facebook, TikTok, Youtube, Reddit, Bluesky, Mastodon, Discord.

Useful Skills and Experience

To succeed in this role you’ll need to know or learn: 

• The basics of bike advocacy, forward thinking transportation policy, and the intersections between transportation, justice, equity and sustainability.
• The basics of creative tools like the Adobe Creative Suite, Canva, and video editing software
• Some basic photography and videography.
• Some basic web design. 

Tools We Use 

These are the main software tools we use to do our work. You don’t need to know them to apply, but do let us know if you have experience with any of them:

• We use Google Workspace for email, document collaboration, calendars, etc.
• Our website is built on WordPress.
• Salesforce is our CRM.
• We use Eventbrite for most of our events.
• We use Predictive Response for email marketing

Support 

There’s a lot of work to do! Here’s some of what’s available to help get it done:

• An experienced team of communications and development professionals who are invested in your success.
• An enthusiastic audience for WABA’s work.
• Dedicated funding for professional development
• Space to bring your own creativity and expertise to the role. 

This position is part of the Transport Workers Union Local 320 and classified as a level one role.

Compensation & Benefits

This is a full-time, salaried, overtime non-exempt position with a starting salary of $55,000. Additional benefits include:

• A 32-hour work week with flexible scheduling 
• 100% employer-paid health, dental, and vision insurance premiums
• Vacation and sick leave, including:
  • Accrue up to 120 hours of paid vacation starting in your first year, with additional hours after two, five, and ten years of service
  • Accrue up to 160 hours annually of paid sick time (96 hours accrue per year)
  • WABA supports and promotes the health of its staff. You may use accrued sick time for unscheduled leave when not feeling well (mind or body), as well as for scheduled medical appointments
  • Paid time off for holidays generally following the federal holiday calendar
  • A week off between Christmas and New Year’s.
• Four (4) weeks paid parental leave and up to twelve (12) weeks of additional parental leave from the DC Paid Family Leave Act (based on eligibility)
• A 1-month, paid sabbatical after 7 years of service
• Immediate access to WABA’s 403(b) retirement program, with up to a 5% employer match after one year of service
• Access to professional development opportunities
• Optional commuter transit benefit (pre-tax deduction)
• Optional voluntary benefits include life insurance, short-term disability, and long-term disability.
• Passionate, supportive colleagues who are dedicated to working together for our mission and seeing the impact of our work. 

Location:

This is a hybrid role, performing work in office 2 or more days a week, with the remainder of time spent remotely. Presently, all staff work from our office in Adams Morgan on Tuesdays and one other day of their choosing. WABA expects to move its headquarters in 2026 to an office in Brookland. Employees may be required to work additional days in the office or at job-specific locations as needed to support specific projects or activities.

About WABA

WABA empowers people to ride bikes, build connections, and transform places. We envision a just and sustainable transportation system where walking, biking, and transit are the best ways to get around. You can read more about our values and theory of change here.

How to Apply 

Send a compelling cover letter and resume to jobs@waba.org with “Engagement Coordinator” in the subject line. Examples of content you’re proud of are welcome but not required. 

No phone calls please

EEO STATEMENT:

WABA is committed to providing equal employment opportunity for all persons regardless of race, color, religion, national origin, marital status, arrest record or criminal convictions, political affiliation, sexual orientation or gender identity, disability, sex, or age.