Frequently Asked Questions

Orders and PaymentWill I receive a confirmation of my purchase?Yes, you will receive one or more of the following emails after your order is placed.Order confirmationShipment confirmationVisit our orders and payment page for more information.If you submit a return you will receive the following email.Return confirmationVisit our returns page for more information.What if I didn't receive a confirmation email?In your email check your trash and spam folders. Maybe the email was routed to one of those folders by the inbox's mistake.If the email does not exist you can always sign into your account and view your order history, tracking, and return information 24 hours a day.If you do not have an account you can always check your order status as a guest using our order status lookup.If you need assistance, please email vera bradley customer service at any time, or call during normal business hours at (888) 855-8372.How do I pay with a gift card or electronic gift certificate?Electronic gift c...