Shopify Workers Are Expected to Use Gen AI at Work. Is Your Job Next?

Most of us get the same basic questions in our employee performance reviews, even if we work totally different jobs: What did you accomplish in the last year? What are your opportunities for improvement? But here's one you might not have seen before: How did you use generative AI at work?Something like that question might be on the next performance reviews for at least one employer. In a memo posted online after it leaked and was reported on by CNBC and others, Shopify CEO Tobi Lutke said using AI in the workplace is no longer optional at the e-commerce software firm, which employed about 8,100 people at the end of 2024. "Using AI effectively is now a fundamental expectation of everyone at Shopify," Lutke wrote in the memo.Gen AI tools like OpenAI's ChatGPT and Google's Gemini are increasingly being touted as game-changers at the office, with business leaders saying they can make employees more efficient. At the same time, that transformation has raised concerns that these tools will r...