Understanding Workforce Management: A Comprehensive Guide | UKG

Learn how to engage your team and boost productivity with our dynamic WFM solutionAnticipating what your workforce needs next week, next month, or years from now requires more than business acumen and gut instinct. Workforce management (WFM) is a delicate balance between adequate staffing and customer demand. Whether you're understaffed and need more employees to handle your workload or you have a generous headcount you can't justify, it's important to strike the right balance to maintain efficiency while keeping your customers and workers satisfied.Our guide explores how workforce management software is integral to your organizational planning. We also suggest specific questions to ask when evaluating the best platform for your business.What is workforce management?Workforce management is the practice of optimizing an organization's employees to improve productivity, efficiency, and overall business performance. WFM activities include scheduling shifts, tracking attendance, forecastin...