If Ask to Buy isn't working – Apple Support (UK)

Find out what to do if you can't see your Ask to Buy notifications, or if your child sees "Unable to Ask Permission" after asking your family group organiser to make a purchase. Things to try first Make sure both you and your child have updated to the latest iOS or iPadOS on your iPhone or iPad, and the latest macOS on your Mac.If you turned on Focus on your device, either turn it off so you can receive notifications, or check your Focus settings to make sure you can receive Time Sensitive notifications, such as Ask to Buy requests. Try changing the name of your device, and check that you and your child’s devices have different names. To see and change the name of a device, go to Settings > General > About > Name.Confirm that your child’s contact card is filled in correctly on their device, including their full name and Apple ID email address or phone number, so Ask to Buy notifications are sent and received through Messages. If your Ask to Buy requests are missing If you miss an Ask t...