Director, Ticket Operations

POSITION: DIRECTOR, TICKET OPERATIONS

REPORTS TO: CEO

The Calgary Flames AHL Limited Partnership (“AHL Team”) is in the business of offering exciting professional hockey at an affordable price, providing players and staff an opportunity to develop and grow in a world-class setting while giving back to its community. We work every day to bring people together and provide fun, family entertainment, creating lasting memories.

The AHL Team adheres to a culture where every employee treats each other with courtesy and respect. Each employee participates in the ticket sales and servicing process at a level and to a degree that fits with their respective job duties and responsibilities, as mutually determined by the employee and their supervisor.

DUTIES & RESPONSIBILITIES:

• Administer the sales and operational activity in Archtics and Ticketmaster (e.g. season ticket plans, partial plans, single game events and promotional events) and oversee the use of Groupmatics and FEVO.
• Work with CEO in collaboration with Director of Ticket Sales & Memberships to manage and lead group sales and inside sales program and staff.
• Handle Heat team and visiting team game day ticketing requirements.
• Train the sales department on the Archtics Ticketing System, including sales, returns, exchanges, and account management.
• Set up price codes, promo codes, discount qualifiers and fees as necessary throughout the season to support various sales and marketing opportunities.
• Build all Stockton Heat events in the ticketing system and make static plans through hierarchy.
• Construct, update and maintain The Heat’s Account Manager website.
• Create and manage inventory for sales of season plans, group and individual tickets by event.
• Maintain and allocate specific inventory for ticket holds, promotions, sponsorship and additional platforms.
• Administer ticket print files and data files for the creation of season membership cards.
• Operate the daily processing of payments, refunds and credits for season tickets, mini plans and group sales.
• Monitor accounts receivables so that inventory may be released on a timely basis.
• Supervise ticket holder account balances for proper accounting and invoicing, as well as run monthly payment plans.
• Manage the distribution of tickets for season ticket plans, mini plans and group sales via mail, ticketfast and will call.
• Assist the Heat sales and marketing departments in the preparation of lists for sales campaigns.
• Facilitate with merchandising manager to form proper promotional ticket offers and prices.
• Maintain the master inventory lists of ticket sales and parking.
• Develop and submit monthly commission for all sales staff.
• Support sales and service staff during renewal and new sales efforts.
• Assemble game settlements for the AHL, Stockton Arena and Calgary Flames.
• Develop and create ticket templates for game tickets and ticket vouchers.
• Construct the seating manifest for the Stockton Arena and integrate into Archtics.
• Provide bi-weekly ticket and corporate sales reports to CEO.
• Prepare monthly reports regarding sales and attendance to present to Calgary.
• Communicate with Stockton Arena box office daily regarding sales, reporting, game day management and ticket promotion builds.
• Attend weekly meetings with SMG and Stockton Arena directors in preparing and coordinating the management of Stockton Heat events.
• Facilitate continuously with Ticketmaster to set up all ticketing and promotional obligations.
• On game day, manage ticket resolution desk for any ticketing or customer problems as well as govern the ticket exchange program.
• Report attendance numbers to AHL Off-Ice officials during each game.
• Oversee Box Office staffing on game nights.
• Oversee Heat’s prospect and customer database.
• Prepare and submit AHL sales reports as needed.

REQUIREMENTS: 

• Bachelor’s Degree or equivalent.
• Strong proficiency in Archtics ticketing system, or equivalent.
• Proficiency with Microsoft Office.
• Strong written and verbal communication skills.
• Sales, servicing administrative or operations experience in the sports industry and entertainment, or hospitality, preferred.
• Basic proficiency with technology and business analytics.
• Ability and interest in functioning as a member of a team, in a competitive environment collaborating with others.

The Calgary Flames AHL Limited Partnerships is an Equal Opportunity Employer.